Automation Rules
Conservative Rules Preview
The demo shows the rule library Repuvane uses to stay careful: draft, route, and require owner approval before anything is posted.
Conservative rule library
Repuvane starts with visible, owner-controlled rules before allowing any automatic posting behavior.
Escalate every 1-2 star review
Any 1-2 star review moves to the Attention Center so a person can decide the next step before a reply is approved.
Trigger
Rating is 1 or 2 stars
Action
Move to Attention Center
Escalate refund, legal, or manager language
Reviews mentioning refunds, billing disputes, legal action, or manager/owner requests stay out of routine approval.
Trigger
Review contains refund, legal, billing, owner, or manager signals
Action
Move to Attention Center with reason codes
Auto-draft positive thank-you replies
Five-star reviews can get a thank-you draft quickly, while the owner still approves before anything is posted.
Trigger
Rating is 5 stars and confidence is high
Action
Prepare draft in owner voice
Hold Yelp replies for manual approval
Yelp has stricter platform realities, so Repuvane keeps those replies clearly owner-reviewed.
Trigger
Source is Yelp
Action
Require manual approval
Block risky promises and banned phrases
Drafts are checked against the business voice profile so phrases the owner never wants are avoided.
Trigger
Draft contains blocked phrase or unsupported promise
Action
Regenerate or require edit